Ronhill and Running Clothing FAQ
How long will it take for my item to arrive?
Delivery times vary depending on your chosen shipping method and the destination of your parcel. We aim to deliver orders between 2-4 working days.
How long does it take to despatch orders?
Orders are packed and shipped within 1-2 working days. During peak times and in other exceptional circumstances this may take longer. Business days are Monday through Friday (excluding holidays).
I am keen to get my order as soon as possible, what do I need to do get my order next day?
Express shipment costs a little more and all we ask is that you ensure you place your order before 13.00 (Mon-Fri) so it can be delivered delivered the following business day. This is so we can make sure it is packed and ready for our next-day couriers collection slot, any later and we won’t have time to prepare your order before they arrive. Where possible we would ask that you choose standard shipping to reduce environmental impact. We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time. Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Please also note that some postcodes are not applicable for express shipment, these are outlined on our delivery page and below. Ron Hill are unfortunately unable to control or reimburse issues related to any of the above. But we have taken great care to work with only the best courier partners to ensure that your order makes its way to you as smoothly/quickly as possible.
What do I do if something goes wrong and I have not received my parcel?
We have a customer care team who are UK-based, brand-expert and ready to help should anything go wrong. They are contactable via firstname.lastname@example.org
How do I track my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. Our courier will also confirm to you via email and/or phone that they have your order. You will then be able to track the order as it makes its way to you, and perhaps even re-direct if you are unable to sign for it.
What are your shipping rates?
We are pleased to offer free shipping on all orders of £50 or more.
Standard Shipping - £4.50
We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.
Express Shipping (Next Working Day) - £6
We will aim to deliver your item next working day (excluding Bank Holidays), orders must be placed before 1pm for Express Shipping.
Delivery times could be longer dependant on stock availability. Express shipping is sent using DPD.
Please also note that some postcodes are not covered by our Express Delivery service. These are:
- AB36, AB37 & AB38
- AB55 & AB56
- FK17 to FK99
- HS1 to HS99
- IV1 to IV99
- KA27 & KA28
- KW1 to KW99
- PA20 to PA99
- PH15 to PH99
- ZE1 to ZE99
Can I ship internationally?
Currently we are only able to ship to Mainland UK and Northern Irish addresses.
What is your returns policy?
We operate a subsidised returns policy and partner with DPD to ensure that you have access to a premium, tracked courier service that will get your returned items back to us next day in most cases thereby enabling us to get you your money back into your account with minimal delay. All you pay is one low, flat-rate for any parcel you ship back to us using any of DPD’s 2,500 strong network of drop off locations.
Please note: Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items for a full refund.
Are my returns tracked and insured?
Yes they are, DPD only operate a tracked service and this gives you peace of mind that your returns parcel will get back to us quickly and safely.
Who is Ron Hill?
Dr. Ron Hill M.B.E. is one of the world-class distance runners of his generation. Ron excelled at marathon distance running and was the first Briton to win the Boston Marathon. This, at the time, was a world record time (when it stood) of 2:08:29. Later in the same year (1970) Ron went on to win Commonwealth Gold in the Games staged in Edinburgh.
Ron had a unique combination of first hand running knowledge with a career as a textile chemist. Ron was the first person to use synthetic fabrics in sportswear and invented a lot of the fabrics that today’s latest products are modern generations of.
This passion and enthusiasm to improve sportswear lead Ron to set up Ron Hill Sports on 9th September 1970.
Where can I buy Ronhill products?
Local running specialists, high street stores and online retailers stock Ronhill products throughout the UK. You can find your local stockist if you click here.
What is "wicking"?
What is "wind resistant"?
What is "windproof"?
What is "water repellent”?
What is "waterproof"?
Why use synthetic fibres instead of cotton?
What is elastane or Lycra?
What is Bamboo in fabrics?
How do I join a running club?
A good source of all the athletic clubs in the UK is the club directory on the UK Athletics website, see here. From this list you can find your nearest club and their contact details. The best advice is to give the club a call (we’re sure a friendly face will answer the phone and be happy to help) find out where and when they do training sessions and other relevant information you require.