Ronhill and Running Clothing FAQ
How long will it take for my item to arrive?
Delivery times vary depending on your chosen shipping method and the destination of your parcel. We aim to deliver orders between 2-4 working days.
How long does it take to despatch orders?
Orders are packed and shipped within 1-2 working days. During peak times and in other exceptional circumstances this may take longer. Business days are Monday through Friday (excluding holidays).
I am keen to get my order as soon as possible, what do I need to do get my order next day?
Express shipment costs a little more and all we ask is that you ensure you place your order before 13.00 (Mon-Fri) so it can be delivered delivered the following business day. This is so we can make sure it is packed and ready for our next-day couriers collection slot, any later and we won’t have time to prepare your order before they arrive. Where possible we would ask that you choose standard shipping to reduce environmental impact. We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time. Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Please also note that some postcodes are not applicable for express shipment, these are outlined on our delivery page and below. Ron Hill are unfortunately unable to control or reimburse issues related to any of the above. But we have taken great care to work with only the best courier partners to ensure that your order makes its way to you as smoothly/quickly as possible.
What do I do if something goes wrong and I have not received my parcel?
We have a customer care team who are UK-based, brand-expert and ready to help should anything go wrong. They are contactable via firstname.lastname@example.org
How do I track my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. Our courier will also confirm to you via email and/or phone that they have your order. You will then be able to track the order as it makes its way to you, and perhaps even re-direct if you are unable to sign for it.
What are your shipping rates?
We are pleased to offer free shipping on all orders of £50 or more.
Standard Shipping - £4.50
We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.
Express Shipping (Next Working Day) - £6
We will aim to deliver your item next working day (excluding Bank Holidays), orders must be placed before 1pm for Express Shipping.
Delivery times could be longer dependant on stock availability. Express shipping is sent using DPD.
Please also note that some postcodes are not covered by our Express Delivery service. These are:
- AB36, AB37 & AB38
- AB55 & AB56
- FK17 to FK99
- HS1 to HS99
- IV1 to IV99
- KA27 & KA28
- KW1 to KW99
- PA20 to PA99
- PH15 to PH99
- ZE1 to ZE99
Can I ship internationally?
Currently we are only able to ship to Mainland UK and Northern Irish addresses.
What is your returns policy?
We operate a subsidised returns policy to ensure that you have access to a premium, tracked courier service that will get your returned items back to us next day in most cases thereby enabling us to get you your money back into your account with minimal delay. All you pay is one low, flat-rate for any parcel you ship back to us using any of the 10,000+ strong network of Collect Plus drop off locations.
Please note: Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items for a full refund.
Are my returns tracked and insured?
Yes they are, we only operate a tracked service and this gives you peace of mind that your returns parcel will get back to us quickly and safely.
Who is Ron Hill?
Dr. Ron Hill M.B.E. is one of the world-class distance runners of his generation. Ron excelled at marathon distance running and was the first Briton to win the Boston Marathon, setting a course record time of 2:10:30. Later in the same year (1970) Ron went on to win Gold in the Commonwealth Games staged in Edinburgh.
Ron had a unique combination of first hand running knowledge and a career as a textile chemist. Ron was the first person to use synthetic fabrics in sportswear and invented a lot of the fabrics that today’s latest products are modern generations of.
This passion and enthusiasm to improve sportswear lead Ron to set up Ron Hill Sports on 9th September 1970.
Today, Ron has completed over 155,000 miles since he started his training log in 1956 and has run every day since December 20th 1964, quite an amazing feat of human endurance and passion for running.
Where can I buy Ronhill products?
Local running specialists, high street stores and online retailers stock Ronhill products throughout the UK. You can find your local stockist if you click here.
Ronhill products are also distributed throughout the world. For local distributors and retailers click here.
What is "wicking"?
Wicking is the process of drawing moisture away from the body, through the fabric to the outer surface. At the outer surface the moisture evaporates into the air helping to keep you dry. This enhances comfort whilst running.
What is "wind resistant"?
A product that states it is wind resistant has a fabric that protects you from the cooling effect of the wind.
What is "windproof"?
Windproof is an inherent membrane within the fabric that is a complete barrier to wind, giving you total protection.
This membrane also allows for enhance stretch and freedom of movement whilst also providing excellent breathability.
What is "water repellent”?
Water repellent or durable water repellent (DWR) is a treatment added to fabrics at the source/factory to make them water-resistant.
Ronhill’s Aqualite fabrics are waterproof breathable fabrics that prevent the outer layer of fabric from becoming saturated with water. This saturation, called 'wetting out,' can reduce the garment's breathability. As the DWR helps maintain the breathable nature of the outerwear, periodic DWR re-treatment is recommended during the garment's life.
What is "waterproof"?
Products described as waterproof are those that have a fully non-permeable fabric to water, taped seams, which bond the seams where fabrics meet to stop water flowing through. Waterproof products also should have a hood to protect your head from the rain and keep you dry.
The British Standard is 1500mm of water on top of a fabric before it leaks. The international standard is 5,000mm. Ronhill’s waterproof garments have certification for 10,000mm.
Why use synthetic fibres instead of cotton?
Synthetic fibres are man made and are better than cotton at transferring moisture away from the skin onto the outer surface of the fabric for evaporation. Cotton will hold moisture and can lead to you feeling cold and wet, which over prolonged periods is not good for your body during exercise.
What is elastane or Lycra?
Lycra and elastane are synthetic fibres known for their exceptional elasticity. Lycra is a branded fibre, whilst elastane is non-branded. Ronhill uses both Lycra and elastane in its Powerlite family of fabrics. Powerlite fabrics offer great freedom of movement due to their inherent stretch capability and importantly recover to their original form after being stretched.
What is Bamboo in fabrics?
One of the fabrics we use contains bamboo charcoal. The charcoal is made up of pieces of bamboo, which are taken from plants five years or older and burned inside an oven at temperatures over 800°c.
Bamboo charcoal has excellent absorption & anti-bacterial properties and, by its nature, reduces pollutant residue and so is more friendly to the environment
How do I join a running club?
A good source of all the athletic clubs in the UK is the club directory on the UK Athletics website, see here. From this list you can find your nearest club and their contact details. The best advice is to give the club a call (we’re sure a friendly face will answer the phone and be happy to help) to find out where and when they do training sessions and other relevant information you require.
As a guide most clubs operate at least one open training session a week with coaches, which you will need to pay for. After a couple of weeks you will be expected to pay the subs to join the club and enjoy the benefits of being a club member. However, each club is different and have their own way of operating.